Email sent November 21, 2007

Hi Ruben,

I had a great customer service experience with my recent Starving Students long-distance move & wanted to openly compliment the two gentlemen who worked with me - Sandy Serrano & Edward. I moved from Los Gatos, CA to Orange County, CA on 10/22 - a very big deal for me since I live alone and had to manage the move while working full-time.

Sandy & Edward were on time, courteous and careful with my loads of stuff, for both legs of the trip. They even politely diffused a situation with my crazy neighbor in Los Gatos who had an issue with them parking the truck in my driveway (go figure).

Please recognize how great they are!

Thank you.

Kelly C.