Thursday, November 29, 2007

Letter dated November 29, 2007

To whom it may concern,

I am writing to inform you of the excellent customer service I received from the local branch of starving students moving company. Missy was very helpful in getting my move completed. I wanted to thank her and her team for giving me another successful move. I will continue to use starving students and will tell all my friends and family about their service.

Thank you
Jennifer E.

Letter dated November 29, 2007

To whom it may concern,

I am writing to inform you of the excellent customer service I received from the local branch of starving students. Missy was very helpful in getting my move completed. I wanted to thank her and her team for giving me another successful move. I will continue to use starving students movers and will tell all my friends and family about their service.

Thank you
Jennifer E.

Wednesday, November 28, 2007

Voicemail received November 28, 2007

Hi this is Angel J. You guys did a move for me this morning. The guys they were assigned to were coming out of the Starving Students Ventura; I wanted to say they did a great job. I think one of their names was Chris. Very impressed with their service. They did it quickly and efficiently so I had a great moving experience. Any questions, call me at… Thanks.

Monday, November 26, 2007

Letter dated November 26, 2007

In September, I was in need of assistance with the return move to my condo after being displaced for over a year while extensive water damage was being repaired. After checking rates and services with numerous companies, I selected Starving Students moving company. I had never used professional movers – always relying on friends and family for help – and I must admit that I was somewhat leery, having heard “horror stories” from various sources. As the date approached, my anxiety grew.

Moving day arrived and the moment I met Mr. Ricky and Mr. Mark, I realized I was in good hands. Right on time, they quickly completed the paperwork and tracked me through the process. Then, Ricky and Mark got to work without even a second glance at the mountain of boxes (47) I had stacked in the living room. They handled my belongings as if they were their own, carefully wrapping furniture and bedding and arranging items in the truck so that everything reached our destination in the same condition as it left – not even a box was dented! During the entire move, they never stopped to take a break, working right through lunch and remained professional and courteous from start to finish. I hope you are fortunate enough to have many employees like these two – they certainly represent your company well!

I also wanted to mention Peter who I initially spoke with and the gentleman (I believe his name was Carlos but I am not certain) who called me to confirm arrangements prior to moving day. The quality of customer service provided by these individuals was instrumental in my decision to choose starving students for my move.

I regret the delay in forwarding this letter – unexpected events in October caused an extreme disruption in my day to day schedule and I am just now at the point of excavating the mound of paperwork on my desk. Please know the sentiments expressed are no less for the time it took to convey them, and once again, let me say what a pleasure it was to deal with Mr. Ricky and Mr. Mark. Happy Holidays and best wishes for a prosperous 2008!

Sincerely,
Deborah B.

Email sent on November 26, 2007

Hey Mrs Margalith!
Thank you so much again for a great move. Phil is an absolute jewel. He works well with his teammates and they respect his leadership. (Sounds like a report card!)
I moved in last Wednesday and have managed to get things liveable in time for school's restart.
Much of this is due to your Starving Students movers team.
Fingers crossed.... this is my last move.
Thank you so much for being there for me. I also hope that you had a lovely Thanksgiving and that know one that you know was seriously touched by these latest devastating fires.
Much love to all,
Melody

E-mail sent on November 26, 2007

Hello Starving Students:

I want to thank you for providing the solution to avert a disastrous moving experience, namely, Starving Students movers Rodney B. and Michael T.

We moved from a small two bedroom apartment, so small that once boxes were packed they had to be moved outside to allow enough space for additional packing. The apartment was a mess, our time was running short, and fatigue had won the battle. We were awakened on the morning of the move by Rodney and Michael. By the time I finished my abbreviated morning constitution, Rodney and Michael had loaded the outside boxes and were closing and loading the already packed boxes that were left inside the house.

As they closed and loaded boxes, we packed the remaining items, and tried to keep up with their pace. It looked as if they were concerned with the clock, efficiency and definite professionalism. These guys were not lollygagging around, they handled their business.

Upon reaching our destination, Rodney and Michael were at it again. The same courteous, businesslike mannerisms were displayed. These guys were friendly, but not over the top, working hard to give us the most efficient move we could expect.

Thank you Starving Students Moving Company for assigning Rodney and Michael to our move. I never once worried about my furniture on the truck with these guys at the helm.

Thanks again.

C. W.

Thursday, November 22, 2007

Voicemail received on November 22, 2007

Hi Shauna, this is Jenna M. Thank you so much for all the phone calls last night and this morning to trying to get everything situated. The starving students movers were excellent, they were very nice, they were very fast, they were, they had good attitudes. It was just really great. They worked really hard because they knew that I really need to go to work at 1. And I was able to get to work on time. I just really appreciate everything. And thank you so much. Have a good day. Bye.

Wednesday, November 21, 2007

Email sent November 21, 2007

Hi Ruben,

I had a great customer service experience with my recent Starving Students long-distance move & wanted to openly compliment the two gentlemen who worked with me - Sandy Serrano & Edward. I moved from Los Gatos, CA to Orange County, CA on 10/22 - a very big deal for me since I live alone and had to manage the move while working full-time.

Sandy & Edward were on time, courteous and careful with my loads of stuff, for both legs of the trip. They even politely diffused a situation with my crazy neighbor in Los Gatos who had an issue with them parking the truck in my driveway (go figure).

Please recognize how great they are!

Thank you.

Kelly C.

Monday, November 19, 2007

Letter dated November 19, 2007

To Whom It May Concern:

My office had a move with Starving Students Moving Company November 18, 2007. The gentlemen mentioned were outstanding with the moving of our file cabinets at both locations. They were courteous and careful with our items as well as to me. I would recommend them to a friend.

If you have any other questions about our move please contact me at…

Sincerely,
Ann M.

Letter received November 19, 2007

Dear Starving Students Moving Company,

On November 2nd I used Starving Students movers for a difficult move involving lots of books and music and stairs. The order # was…, which I mention because I would like you to forward this message to whoever is the Seattle supervisor for Starving Students.

The two employees who did my move (John and C) were outstanding in their hard work, professionalism, care of my stuff, and friendly attitudes. I don’t usually write letters like this, but these guys deserve whatever praise might be given for a job well done.

Sincerely,

Tony F.

Thursday, November 8, 2007

Customer Service Survey Response

I WAS VERY IMPRESSED --- HE KEPT A GOOD SENSE OF HUMOR AND GOT THE JOB DONE

Wednesday, November 7, 2007

Customer Service Survey Response

My two movers were very friendly and extremely hard working. I would recommend them specifically to all of my friends.

Monday, November 5, 2007

Customer Service Survey Response

They were great!!!

Customer Service Survey Response

Without a doubt this is the best move I have experienced. And being a military brat & spouse, I've been through many. It was defiantely a relief to have the movers that I had through you and I will without a doubt use Starving Students again!!! (Not to mention the price was AWESOME!!)

Customer Service Survey Response

All of the movers were courteous and helpful

Saturday, November 3, 2007

Customer Service Survey Response

you guys rock.

Customer Service Survey Response

Mark was the person that moved me & he was a super person to deal with....friendly & helpful...I was very pleased with the move...thank you very much for an easy move. Darla B.

Friday, November 2, 2007

Customer Service Survey Response

Driver Robert and assistant Victor were awesome! Very curteous, friendly, hard-working.

Customer Service Survey Response

Thank you!!!!!!!!!!!!!!

Thursday, November 1, 2007

Customer Service Survey Response

The gentlemen who assisted with my move were great! They are an asset to your company. They were fast, professional and thoughtful. I have moved 6 times in the last 4 years and this has been my best move yet! Thank you for a positive experience.

Customer Service Survey Response

The onsite team was EXCELLENT. They were proactive in identifing items requiring special care to my attention. I feel they they were subject matter experts in a smooth move, and brought that to the table.

Customer Service Survey Response

Made my impossible move possible. Thanks!!!! Movers where excellent.

Customer Service Survey Response

I'd like to say that three movers themselves couldn't have been any better! They each deserve to recognized for professionalism, good nature, and hard work. The were a complete and total pleasure. I don't have the paperwork in front of me at the moment or I'd least have one name but they should all be commended.

Customer Service Survey Response

I had to make several changes during the set up phase and I was always accomodated with respect and courtesy. I think you have the highest quality employees of whom you should be extremely proud! The driver and helper who arrived were just great and I will definately recommend Starving Students to friends.

Customer Service Survey Response

The driver and mover were both estremely courteous and effecient. I would recommend Starving Students in the future.

Customer Service Survey Response

I am extremely happy with my moving experience. The drivers were the best part of the whole thing. They were just such nice men and made the move so easy for us.

Customer Service Survey Response

excellent experience at reasonable rates. Thanks.

Customer Service Survey Response

The movers were so nice, funny, efficient, fast and helpful. For instance, they took my hutch outside and let me brush off the top. Their truck is beautiful. They worked as a 10 year team and worked well with each other and myself. They were finished in two hours. I didn't have enough tip, so I mailed it to their office. My girlfriend is moving out of the same comlex and I recommended them to her. She saw their truck and wanted to immediately get their number. The price was right, the guys were great and the move went perfectly. Thank you so much. Mary B.