E-mail sent February 27, 2008

Hello Mac

As per our telephone conversation, I thought I'd give you some feedback on our experience with Starving Students who we engaged to move our personal belongings from Fremont to Pasadena. Overall, both my husband and I are happy with the service as it made our relocation experience that much easier. We were provided with all the relevant information upfront, clarified there'd be no extra/hidden charges. In fact, it was very helpful to talk to you after the move, as you found out that there was an over-charge and very promptly organised to have it rectified - so the initial quote and the final figure match. The truck drivers - Robert and Victor did a great job. They were very helpful, placed the items, boxes and book-shelves exactly where I'd indicated and re-assembled the bed before they left.

Thank you Mac for the prompt response and following through with my queries - from responding to my initial query to completing the move.
I will most certainly consider Starving Students Moving Company for any future relocations and have no hesitations in recommending the services to other users.

My best wishes to you and your organisation Sam

Voicemail dated February 26, 2008

Hi Mark my name is Shawna T. I wanted to commend you on the excellent employees that you have. One is Dean and his extension number is … and the other one is John and his extension is… I would like to let you know what a value they are to your company and how they go the extra mile for your clients and your future customers. And I thought that I’d let you know that I was very pleased. I will continue to use your company for that type of service because not every company provides that type of service. You ought to be very proud of John and Dean. Once again, my name is Shawna T. if you have any questions feel free to give me a call at … Have a blessed day.

Customer Service Survey Response

Thank you for your service.

Customer Service Survey Response

It was a great experience. Very reasonably priced. Will definitely use you again!

Customer Service Survey Response

WILL CALL YOU GUYS AGAIN WHEN A MOVE IS NEEED.

Customer Service Survey Response

The Starving Students guys were polite and very easy to work with. While deciding who to use, I was told by other companies that Starving Students would be slow and over-charge but I found that to NOT be the case. I'm very satisfied with the work. I did have a few small nicks and dings on a couple pieces of furniture but nothing major or unusual.

Customer Service Survey Response

Our two Starving Students movers were incredible. We had a very difficult couch to move and they did not complain. They were fast, professional, and frankly quite sweet. We didn't feel ripped off or uncomfortable (which was our former experience with another company) and again our guys were the best!

Customer Service Survey Response

Very professional,hardworking guys! You should to pay them more!

Customer Service Survey Response

We were very happy with the movers and how they protected and handled the furnature. The two guys worked very hard.

Letter dated February 10, 2008

To Whom It May Concern,

I am writing to thank you for a successful move on February 7th.

This was my 14th move and I have never been treated with such respect and courtesy nor, have my belongings and new residence been treated so carefully.

Mike R. and Harley D. were gentlemen and worked diligently (they did not take any breaks) and were willing to follow my directions as to the placement of all my furniture and boxes. This was a new experience for me.

I will most definitely be recommending your company to everyone I know who will be moving. One can only hope that the employees who help them will be fo the same caliber as Mike and Harley.

Thank you again for making my move as stress free as possible.

Yours truly,
Cecil V.

Customer Service Survey Response

the guys who moved me were wonderful...extremely polite and friendly, as well as helpful in every way possible. Thanks so much.

Voicemail left on February 5, 2008

Patrick M. here we had a move done by your folks out here in Sacramento on Saturday past for Patrick and Tricia on … I just wanted to call and say that the guys did a wonderful job. Thank you very much. If I ever need any moving again I will certainly call you. Thank you.

Customer Service Survey Response

This is the second or third time I have used your moving services. As usual the best move for the money in town. Most friendly people.

Customer Service Survey Response

The driver, Jay, and one of the movers, Corey, were excellent. I've moved with Starving Students many times and all have been good experiences. This time I was really impressed with Corey. He was very conscientous, helpful and had good work ethic. GIVE HIM A RAISE!!

Customer Service Survey Response

I had a great experience with Starving Students Moving Company and will use you again, as well as recommend you to others. Thanks.

Customer Service Survey Response

The Starving Students movers were fantastic. They were highly professional and friendly, hard-working and very careful. I'd definitely recommend them.

Customer Service Survey Response

The guys showed up on time and we were able to get the move accomplished in the amount of time allotted. Everything progressed smoothly. I especially appreciated all of their hard work on such a cold day!

Customer Service Survey Response

During the initial set-up process, the Starving Students Moving Company representative was very helpful in scheduling a very short-notice move date and accommodated my need to have a friend in New York pay via credit card by facilitating authorization forms as well as speedy faxing and approval process. The movers were presentable, professional and very able-bodied. In consideration of the fact that there were only two movers of medium build, they did an extremely good job of surprisingly being able to move several considerably heavy items up a flight of stairs. No items were found missing and damage/scratches were kept to a minimum considering the circumstances. Movers handled furniture with care. There were no last-minute underhanded methods of charging additional fees and the contract was as expected. I did not get charged for the time spent waiting while my items were trapped in an elevator that malfunctioned at the storage unit where we were retrieving them from.

Voicemail left on February 4, 2008

Hi Megan this is Debbie I. Leon and Darrell just moved me in Baltimore, Maryland. They did a fabulous job. It was tough job. It wasn’t easy, and they did a fantastic job. I just think somebody needs to give them kudos. So if you need to ask me questions please call me at… Thank you.

Voicemail left on February 4, 2008

My name is Robert C. and your Starving Students moving people from the Etzel Road branch of the Alexandria area just finished my move. I just wanted to tell you what a great job they did. I certainly would recommend Starving Students to anybody I know. I just wanted to call and tell you that because when you get a good job done by someone a lot of times people don’t call in and tell other people that they were pleased. I was very, very pleased with the move. The guys were quick and fast about it. They were very careful with everything. I was plain just happy. Very friendly, nice guys. Anyways, I just want to thank you for taking the time to listen to me go on and on the good job they did. Thank you.

Customer Service Survey Response

The work was done efficiently and competently. Everyone was very polite and helpful.

Customer Service Survey Response

The guys were GREAT! They had to move me in profoundly horrible weather, too, but they soldiered on. They are a credit to your organization.

Customer Service Survey Response

They were great! No room for improvement!

Customer Service Survey Response

The Starving Students movers were friendly and efficient and pretty much took care of everything.

Customer Service Survey Response

the guys were great. I had no idea I had so much stuff. They really made our move possible and painless.

Customer Service Survey Response

I was very pleased with the moving services provided by Starving Students Movers. Both movers were very professional and efficient in moving us from one place to another.

Customer Service Survey Response

A very good service you offer.

Customer Service Survey Response

The movers worked very hard and fast!

Customer Service Survey Response

The Starving Students movers were very amiable and helpful.

Customer Service Survey Response

The movers did a very good job.

Customer Service Survey Response

Thanks for the excellent service. The Starving Students driver and his assistant were top notch, helpful and very personable!

Email sent February 1, 2008

As far as setting up the service, the appointment and follow up, yes, you were the HIGHEST quality. I will probably use you when I move next.

Thanks,
Denise A.

Letter dated February 1, 2008

To Whom It May Concern:

I just want to congratulate your company on such fine workmen as Ali and Reggie. I’ve moved quite a bit in my life and this was the most enjoyable experience I have ever had. Not only did they have a great attitude but nothing was too difficult for them.

And to top it off not one item was broken. That says a lot in my book.

Thank you again.

Sincerely,
Cathy W.

E-mail sent on February 1, 2008

Would you please let the Starving Students main office know that we were very impressed with your movers. Both Ali and Reggie were very professional and were a pleasure to work with. And to top it off not one thing was broken.
We'll continue to use and recommend your service when needed.
Thanks again for such a smooth move.

All the best, Cathy