Wednesday, April 23, 2008

Email dated April 22, 2008

Hey Starving Students Supervisors, CEO's, etc.....

April 9-10, 3 starving ones moved me and I couldn't have been more happy with the results! The 3 young men were courteous, funny, efficient and made the job look so easy. Nothing broken; they took time to make sure everything was packed well and delivered the goods with care. Never have I had a move be more smooth. Satisfaction guaranteed! Thanks so much and I'll see if i can round up someone to give the coupon to.

Sincerely,
Joyce R.

Tuesday, April 22, 2008

Email dated April 15, 2008

Joe did a terrific job. I really appreciated his expertise.

Voicemail dated April 10, 2008

Hi Boris this is Diane Z. My phone Number is ... I just wanted to tell you that I had a move on Friday and the guys that were there were wonderful. I just wanted to let you know they were great. Fernando, Joe and Darrell couldn’t have been better and I just wanted you to know. Thanks. Bye.

Voicemail dated April 9, 2008

Good afternoon, my name is Yolanda C. and I recently had Starving Students move me from my apartment into my new home. I just wanted to give credit to the movers that did the job. They were excellent! They were on time. They were fast and efficient and they set everything up perfectly. My mover’s names were Sean and Bobby. I called their branch manager Ron, who gave me this number and extension, so I could give you guys a call and commend them on the excellent job that they had done. If you need to contact me for any reason I can be reached at ... Thank you and have a nice day.

Voicemail dated April 7, 2008

My name is Vickie D. I just did a move today with Starving Students. Chadwick G. and Damien S. were the two young gentleman that helped me make the move today from the Sacramento branch. They were absolutely awesome. I just called Ron to let him know. And he said to call corporate and let you guys know. They were so polite and so nice and did an outstanding job, I just wanted to call and let somebody know that. So again their names are Chadwick G. and Damien S. If you have any questions or want to give me a call my phone number is ... Again my name is Vickie D. Thank you. Bye-Bye.

Letter dated April 3, 2008

To Whom It May Concern:

It gives me great pleasure to write to you about three exceptional employees, Eldon Clarke, Horace Lewis and William.

I’ll start by telling you that a friend and myself were exchanging furniture from one house to the other. Knowing the move was impossible on our own, we called Starving Students, Inc.
The movers arrived. In charge was Eldon and with him were William and Horace.

My first impression of Eldon was that of a young gentleman, very proper. It wasn’t long before he took total control which gave us peace of mind. When it came to Eldon’s job performance he showed professional concern and is definitely committed to excellence. One of Eldon’s best assets is that he communicates with credibility and confidence.

As far as Horace and William is concerned they were well informed about their job duties and took ever precaution to protect all that was being moved. I have never seen furniture wrapped up and protected in this way. They informed us that nothing would be damaged and they were right! Nothing was…William and Horace were also very professional gentleman. There was very little talking between the 3 men. They are definitely on a mission and this job was their priority. I have to say that all three of them went over and beyond the call of duty. I will definitely call on Starving Students, Inc. again and recommend them to all my friends.
I will tell you that Eldon, William and Horace gives “Old fashion customer service” WOW…what’s that like? It hasn’t been around for years! But obviously it’s alive and well at Starving Students!
As someone who has dealt with the public for a number of years (30 to be exact), I recognize the importance of first impressions and good customer service. Eldon, William and Horace have those qualities that make them a good representative for Starving Students. Your company must be proud to have them all on board.

In closing, I hope these individuals are recognized for a job well done because it truly made a stressful situation a lot easier knowing these 3 employees’ were performing so well.
It is always important to complain when things are not going well, but it is much more so to recognize quality in people, when such a thing is found.
Best Regards,Marianne F.

Tuesday, April 1, 2008

Voicemail dated March 28, 2008

Hi Megan my name is Karen B. I was given your name by Eric a branch manager in Seattle. We did a move this past Saturday using Starving Students, Saturday the 22nd and they just did a wonderful job. I called to tell Eric that and he said to call you and tell you that. The three guys who helped us were Manual, Chris, who was particularly good, and Michael, but all three were wonderful. And it was by far the best move we’ve done. So, I just wanted someone to know that and hopefully it will get back to them somehow. If you have any questions for me my number is ... and again my name is Karen B. Thanks very much.

Voicemail dated March 27, 2008

Good morning Mac. This is Mitra M., one of your clients, if you remember you took my stuff from Irvine to Seattle. I just wanted to say that I’m really, really satisfied with your services. The gentlemen who took care of this were Sean, Jim, and John. I just wanted to let you know that they are wonderful people. I’m 100% satisfied with your services. Thank you very much for everything. I’ve already referred you to two people; hopefully they’ll work with you. Thank you and see you later.

Voicemail dated March 22, 2008

Hi, my name is Jennifer M. I just had your movers move my things today. I just wanted to let you know that they did a great job. I was so pleased with the service. It was well worth the price. Next time I move I will definitely choose you guys. They did an excellent job. Like I said I’m just so so pleased with the service. Thank you so much.

Email dated March 20, 2008

To the staff at Starving Students:

I am writing to let you know what an EXCEPTIONAL job was done by three guys on your crew, Will, Jesse, and Rodick (sorry, not sure of the spelling). Seriously, they were FAST, professional, courteous, and handled our "stuff" with care. We have never used a moving service before, so I was a little (no, a lot) nervous, to use anyone. I will definitely use Starving Students Movers (and hopefully the same crew), for our next move. I had a friend over helping me, and she was also very impressed with their performance and has also said she will be using Starving Students when they move. I hope through our "word of mouth" you will continue to get even more business. (My circle of friends seems to move around a lot.) Thank you SO much!

Email dated March 16, 2008

I just wanted to say that I was very pleased with Starving Students, and I would definitely recommend them to people. Thank you.